I received an email that I was paid; where's my payment?

When your customer submits a payment online, a few things happen immediately:

  • They will receive a payment confirmation email
  • You will receive a payment confirmation email

Their payment will then begin to process, and typically it takes 1-2 business days from the time the payment is submitted until the time the payment has settled into your business' account. The variation in this settlement time-frame can be determined by multiple different factors, and some of these include when in the day the payment was submitted, the type of payment submitted (card-based vs. ACH), and even at times the card type itself.

Now your customer's invoice will reflect as paid immediately after this payment is submitted, so that they can see that Autobooks has recognized this payment and begun the processing process.



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