The All Payments page is where you can see all payments that have been made to your business. There are a few different actions that you can perform from this page:
The default sorting order is by the creation date of the payment, but you can sort by any column on this page. You can do so by simply clicking on the column name that you would like to sort based upon. Please keep in mind that depending on your sort order, the payment you would like to view may not be on the first page.
Once a payment is made, it will automatically show up on this page. The Date column will be the date that this payment was entered into the system.
NOTE: Due to the nature of how processing differs between ACH payments and card-based payments, ONLY ACH (online bank account) payments can be voided before they are processed. If a mistake was made while paying with a card (credit or debit), the payment in question would need to be refunded. This can ONLY be done once a payment has finished processing. For additional information on the refund process, please click here.
Voiding a payment will prevent any money from being pulled from the bank account corresponding to said payment. You would want to do this if an amount/bank account/routing number were entered into the system incorrectly during the payment process. You, as the small business owner or employee can void a payment on behalf of a customer, but the customer can do this as well. Please keep in mind that a customer will have to create an account in the application if they would like to void a payment they have made.
- If a payment can be voided, you will see a red cancel button next to that specific item.
- Clicking that button will bring up a prompt asking if you are sure that you would like to void this payment, as this action cannot be undone.
- If you would like to continue, you merely need to click the button labeled [Yes, Cancel the Payment].
- If you do not want to void this payment, you can either click the [No, Return to List] button or the small [x] in the upper right corner of this prompt.
Please keep in mind that ACH payments can only be voided until the time that it begins processing. Typically this processing begins at 8:00 PM EST Monday - Friday. After a payment has begun processing, this red button will no longer show up, meaning that it can no longer be voided. At this point, you would need to wait for the processing to complete (typically 1-2 business days), and then issue a refund to the customer. Please see the above linked article for more information on refunds.